Privacy Policy

Effective Date: September 24, 2026
Last Updated: September 24, 2026

1. Introduction

This Privacy Policy describes how Logiware, Inc. ("Logiware," "Company," "we," "us," or "our") collects, uses, discloses, and protects personal data in connection with its cloud-based software platform ("Platform").

This Privacy Policy should be read together with:

• The Terms of Use, which govern use of the Platform; and
• The SaaS Subscription Agreement, which governs commercial terms and service commitments.

2. Scope

This Privacy Policy applies to:

• Users of the Logiware Platform
• Customer representatives, employees, and agents
• Visitors to Logiware websites (if applicable)

It does not apply to third-party services integrated into the Platform.

3. Information We Collect

3.1 Personal Information

We may collect:

• Name
• Email address
• Phone number
• Job title and company name
• Company sub-Organization
• Login credentials

3.2 Customer Data (User Data)

Data entered into the Platform by customers, including:

• Shipment and logistics data
• Charge, cost, invoice, and bill data
• Customer and vendor information
• Operational and transactional records

Note: Logiware processes this data on behalf of its customers.

3.3 Technical and Usage Data

We automatically collect:

• IP address
• Browser type and device information
• System logs and usage activity
• Cookies and tracking technologies (if applicable)

4. How We Use Information

We use information to:

• Provide, operate, and maintain the Platform
• Authenticate users and manage accounts
• Process transactions and communications
• Improve functionality, performance, and user experience
• Monitor security and prevent fraud
• Comply with legal and regulatory obligations

We may also use anonymized and aggregated data for:

• Analytics
• Benchmarking
• Product development

5. Legal Basis for Processing (GDPR — if applicable)

For users in the European Economic Area (EEA), we process personal data based on:

• Contractual necessity — to provide the Platform
• Legitimate interests — to improve services and ensure security
• Legal obligations — to comply with applicable laws
• Consent — where required (e.g., marketing communications)

6. Data Sharing and Disclosure

We do not sell personal data.

We may share information with:

6.1 Service Providers

• Cloud hosting providers
• Infrastructure and security vendors
• Customer support tools

6.2 Integration Partners

• Accounting packages, carriers, warehouses, truckers, tracking providers, and customs systems
• Other third-party integrations enabled by customers

6.3 Legal Requirements

• Government or regulatory authorities
• Law enforcement, where required

7. International Data Transfers

Logiware operates in multiple countries. Data may be transferred to and processed in the U.S. or other jurisdictions where our service providers operate.

For EEA users, we implement appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Equivalent legal mechanisms

8. Data Retention

We retain personal data:

• For as long as necessary to provide services
• As required by law or contractual obligations
• As specified in the SaaS Agreement

Upon termination:

• Data may be retained for a limited period for backup, legal, or compliance purposes
• Data deletion policies are governed by the SaaS Agreement

9. Data Security

We implement reasonable safeguards including:

• Encryption (in transit and at rest, where applicable)
• Access controls and authentication
• Monitoring and logging
• Backup and disaster recovery procedures

However, no system is completely secure, and we cannot guarantee absolute security.

10. User Rights

Depending on jurisdiction, users may have rights to:

• Access their personal data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Data portability

Requests can be submitted via the contact details below.

11. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Maintain session state
• Analyze usage
• Improve performance

Users may control cookies through browser settings.

12. Third-Party Services

The Platform may include integrations with third-party services.

• These services operate independently
• Their data practices are governed by their own privacy policies
• Logiware is not responsible for their practices

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

• Updates will be posted on our website or Platform
• Continued use constitutes acceptance of the updated policy

14. Contact Information

Logiware, Inc.
12700 Century Drive, Suite A
Alpharetta, GA 30009
info@logiwareinc.com
770-667-0311